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TellParrot for Utilities & Energy

One trusted view of every customer, asset and meter

Utilities run on decades of systems — billing, outage, GIS, works management, retail CRM. TellParrot masters the records that cross all of them, so field crews, billing and regulators finally see the same truth.

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The problems we solve for utilities teams

The same customer exists in five systems, differently

The problem

Billing, retail CRM, outage management and metering each hold their own version of a customer. Mismatched addresses and duplicate accounts turn every outage callout and final bill into detective work.

How TellParrot solves it

TellParrot ingests each source, matches records with configurable fuzzy, phonetic and exact rules, and merges survivors into a golden customer record — with every source value preserved and traceable.

→ One authoritative customer view, with lineage back to every contributing system.

Asset data drifts from the field

The problem

Transformers, poles and meters get replaced in the field faster than the asset register updates. Planning models and maintenance schedules quietly run on stale data.

How TellParrot solves it

Continuous ingest from works and GIS systems feeds asset golden records; data-quality rules flag stale or incomplete assets, and AI agents queue the worst records for steward review — ranked by quality score.

→ An asset register your engineers stop second-guessing.

Regulators want provenance, not spreadsheets

The problem

Reliability and pricing submissions demand you show where every number came from. Reconstructing that from exports and email chains consumes weeks each cycle.

How TellParrot solves it

Field-level provenance, column lineage and a tamper-evident audit chain record where each value originated and who changed what. Governed exports ship with delivery receipts.

→ Regulator-ready evidence produced in hours, not weeks.

AI pilots without AI governance

The problem

Load forecasting and predictive maintenance models are multiplying, but nobody can list which models run on which data, or what was assessed before go-live.

How TellParrot solves it

TellParrot's AI governance register tracks models, risks, impact assessments, incidents and disclosures — connected to the data domains and source systems each model consumes.

→ A defensible AI register that keeps pace with the pilots.

How TellParrot works across your utility systems

Every operational system feeds one governed record set, pushed back to the teams and regulators that depend on it.

Source systems
Billing
Outage mgmt
GIS
Metering
Retail CRM
ingest & match
TellParrot
platform
One governed platform
Ingest & map
Match & merge
Govern & catalog
AI governance
governed exports
Consumers
Field crews
Billing & finance
Regulators
Analytics / BI
Customers, assets and meters resolved once — every downstream team works from the same truth.

Capabilities doing the work

Golden records & survivorshipFuzzy + phonetic matching at scaleColumn lineage & provenanceData quality monitoringAI governance registerGoverned exports with receipts

The golden record your crews and regulators both trust

A single asset or customer record with every source value preserved, scored and traceable — this is the actual TellParrot workspace.

app.tellparrot.com/utilities/golden-records/asset-44719
Golden Records
Matching
Data Quality
Lineage
AI Governance

Asset · Distribution transformer 44719

3 sources mergedDQ 96%Lineage verified

Merged from 3 source systems · last verified 2 hours ago

3
Source systems
96%
Data quality
18
Linked meters
FieldGolden valueSourceConfidence
LocationSubstation E — IpswichGIS0.98
Rating (kVA)500Works mgmt0.95
Install date2014-03-11Asset register0.99
StatusIn serviceSCADA0.92
Approve mergeView lineage

Frequently asked questions

Can TellParrot handle meter-scale record volumes?

Yes. Ingestion is batched and gated so large loads process safely, and matching uses blocking so millions of comparisons never become billions. Runs execute in the background with progress you can watch in the Jobs Monitor.

How does TellParrot connect to our existing utility systems?

Through CSV/API ingestion, native Microsoft connectors (Dynamics 365, Dataverse, Business Central), webhooks and scheduled governed exports to downstream targets — including SQL databases and Microsoft Fabric.

Do we have to replace our billing or GIS systems?

No. TellParrot sits across your systems as the mastering and governance layer. Source systems keep operating; TellParrot resolves their records into golden records and pushes trusted data back out.

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TellParrot by industry

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